Privacy policy

Entrada Medical Group (“we,” “our,” or “us”) is committed to protecting your privacy and safeguarding your personal information.

This Privacy Policy explains how we collect, use, and protect the information you provide to us online and how we comply with the Health Insurance Portability and Accountability Act of 1996 (HIPAA).

Information We Collect:

We may collect both personal and non-personal information, including: Personal Information: such as your name, email address, phone number, or other details you voluntarily provide via forms, emails, or appointment requests. Protected Health Information (PHI): any health-related information you provide that can be used to identify you, including health history, medical conditions, or appointment-related information. Non-Personal Information: including IP address, browser type, and general usage data collected through website analytics tools.

How We Use Your Information

We use the information collected to: respond to inquiries and appointment requests, provide, coordinate, or manage your care and related services, improve our website, services, and communication and/or comply with legal and regulatory requirements. We do not sell or rent your personal information or PHI to third parties.

HIPAA Compliance and Protected Health Information (PHI)

Entrada Medical Group complies with HIPAA and other applicable federal and state privacy laws that protect the confidentiality and security of your PHI. We implement administrative, physical, and technical safeguards to ensure the privacy and security of your PHI. PHI shared through online forms or email is only accessed by authorized personnel for purposes of providing care or managing your account. You have the right to request access to your medical records, amend inaccuracies, and receive a copy of our Notice of Privacy Practices related to your health information.

Please note: If you are submitting sensitive health information through this website, please be aware that email communication may not be fully secure unless specifically encrypted. For the most secure communication, please contact us directly by phone (650-515-4402) or fax (650-727-3114).

Third-Party Tools and Services

We may use trusted third-party services (e.g., analytics, maps) that collect non-personal information to help us improve the website experience. These tools operate under their own privacy policies and do not access PHI.

Your Rights

You have the right to; request access to or copies of your personal or health information, correct or update any inaccuracies, request restrictions on certain uses of your data, or file a complaint if you believe your privacy rights have been violated. To exercise these rights, contact us via mail at Entrada Medical Group, 215 N. San Mateo Dr., Suite 1, San Mateo, CA 94401 or by email: frontdesk@entramedgroup.com.